Medical Assistant

Position Information:
 
Position Title: Medical Assistant

Wage/Salary Range: $15.88-$23.43 per hour

FLSA Status: Hourly, non-exempt

Employment Status: Permanent, Full-time 

Probationary Period: 12 months

Training Period: 3 months

Primary Location(s): Rainier, Vernonia, St. Helens

Secondary location(s): Fill in opportunities as needed

Supervisor: Clinic Manager

 
Position Description Summary
 
The Medical Assistant is part of a team that provides care for Columbia Health Services’ health center system. The CHS primary care system consists of two community health centers and two school-based health centers. CHS health centers strive to provide comprehensive, whole-person care by maintaining School-based health center and Patient-Centered Primary Care Home Standards.

The ideal candidate will have pediatric experience and experience with electronic health records; CHS uses OCHIN Epic. This candidate will also possess flexibility and effective communication skills.
 
Job Duties:
Key Accountability: Laboratory and Immunizations

Duty Statements:
·         Serve as Immunization Support; monitoring vaccine temperature, expiration, tracking and other requirements as required by the Oregon Health Authority Immunization Department
·         Assess individual student immunization data; give immunizations; record information in electronic medical records and order new vaccines;
·         Perform laboratory procedures such as urinalysis and strep cultures.

Approximate Percentage of time: 40%

Performance Standards:
·         Laboratory QA checklists are completed monthly
·         Fewer than two expired items found during clinical audits
·         Lab controls completed and logged per package insert protocol

Key Accountability: Preparing patients for exams

Duty Statements:
·         Obtain vital signs and prepare patients for exams
·         Document medical information in the patient records and file test results
·         Communicate with provider after rooming patient regarding vitals and discussion around the main reason for the visit
·         Perform clinical procedures within scope and practice of training and certification
·         Under the direction of the primary care provider, administer medications, including oral, topical and injections

Approximate Percentage of time: 35%

Performance Standards:
·         Collect height and weight at every encounter
·         Documentation shall be kept in electronic system and be legible
·         Rooming established patients should take 10 minutes or less (measured by random audits)
·         Rooming new patients should take 15 minutes or less (measured by random audits)
·         Response to patient requests must be timely (within 24hours/1 business day), measured through chart review
·         Shall not have more than one actionable complaint per year

Key Accountability: Data Management

Duty Statements:
·         Ensure proper documentation is maintained pursuant to quality assurance guidelines
·         Keep records and generating data needed;
·         Identify service billing codes for services provided and assist in billing process
·         Use the computer systems to input ICD-10 and CPT codes for statistical purposes

Approximate Percentage of time: 5%

Performance Standards:
·         Fewer than 2 coding/billing errors per month
·         Close patient charts within 30 days of attrition.

Key Accountability: Reception

Duty Statements:
·         Answer telephones and schedule appointments
·         Troubleshoot with patients regarding their questions or concerns
·         Register patients and their families.
·         Perform basic office operations

Approximate Percentage of time: 20%

Performance Standards:
Fewer than 2 registration errors per month (as monitored by Billing Specialist)
·         Response to patient requests must be timely (within 24hours/days)
·         Cash reconciliation must be completed at least 95% of business days;
·         Must store records and supplies to required standards at all times;
·         Must complete tasks within the predetermined deadline;
·         Documentation shall be kept in electronic system and be legible.
·         Achieve and maintain patient satisfaction


Expectations for all staff include:
·         Ability to work well with internal (coworkers, patients) and external (community partners) people is essential
·         Utilization of agency tools and resources to maximize efficiency is critical (Google calendars, online order requests, email lists, etc.)
·         Shall uphold the code of ethics in every interaction
·         Shall represent PH professionally by being prepared, arriving on time, being engaged in the activity, and communicating factual information
·         Must pass all site reviews
·         Take responsibility for requesting additional training needs immediately
·         Expected to keep workspace functional, sanitary & presentable for others to use
·         Attend monthly staff meetings and quarterly program meetings.
·         Maintain strict confidentiality of all patient information at all times.
·         Other duties as assigned.
  
Minimum Education Level Required
High School diploma required.  Graduate of an accredited Medical Assistant program or other licensure required.  Receive and maintain valid CPR/First Aid Certification.  Access to reliable transportation

Minimum experience level required
1 year prior job related experience in health care field, particularly primary care, preferred.

Amount of supervision received by the employee
Medical supervision is provided on-site at all times by the provider (Nurse Practitioner or Physician). Personnel/HR supervision is provided by phone and in-person by the Clinic Manager.

Analytical skill required
Employee will need to use training and best judgment to make practice-level decisions within scope of license.

Level and budget volume of financial responsibility/accountability
Financial responsibility is limited to collection of patient payments and donations, and reconciliation of payments at the end of each day.Ability to enter accurate encounter data in electronic system is critical

Impact of actions carried by this position
Medical Assistant is the first point of contact to all patients and most community partners. First impression is critical to the retention of patients and therefore the success of the clinic.

Diversity and complexity of the supervision exercised
Not responsible for supervision of other employees or volunteers

Scope of the human resources impact of this position
NA

Level and Nature of internal contacts
Teamwork is expected amongst coworkers, with communication in-person, by phone and by email.

Level and Nature of external contacts
External contacts include school personnel, parents and patients. 

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