COVID-19 Contact Tracer-Temporary

Position Information:
 
Position Title: Contact Tracer-Temporary

Wage/Salary Range: $15.88-19.63/hour DOE

FLSA Status: Hourly, non-exempt

Employment Status: Temporary-Grant Funded, Ends June 30, 2021

Probationary Period: NA

Training Period: 3 weeks

Primary Location(s): CHS will provide office space in Clatskanie or St. Helens, negotiable.

Secondary location(s): Remote work may be available

Supervisor: Director

Position Description Summary
 
Part of Oregon’s framework for Reopening Oregon (Governor Kate Brown’s framework) is to actively suppress the transmission of SARS-CoV-2, the virus that causes COVID-19. To suppress disease transmission in the State of Oregon, it is critical to identify as many people who have been exposed to the virus as possible and then conduct broad Contact Tracing to identify all Contacts that may have been exposed to a case during their infectious period. Community health workers, traditional health workers and individuals who have similar training or skill sets are trusted community members who can effectively build relationships and make Contact Tracing successful. Contact Tracers will utilize community health worker practice and methodology to establish trust with Contacts, assess and collect information required by OHA, and follow scripts, policies and procedures provided by OHA or LPHAs. Contact Tracers will comply with all state and federal HIPAA and other privacy/confidentiality requirements and current investigative guidelines. 

 
Job Duties:
Key Accountability: Contact Tracing

Duty Statements:
·         Contact identified Contacts of COVID-19 cases assigned by the LPHA or OHA Case Investigator;
·         Communicate with Contacts in a professional and empathetic manner; 
·         Monitor asymptomatic case Contacts daily per OHA investigative guidelines for development of symptoms; 
·         Contact OHA or LPHA Contact tracing referrals within 24 hours of notification. Communicate with LPHA or OHA case investigator if a Contact cannot be reached after three attempts. 

Approximate Percentage of time: 25%

Performance Standards:
·         Maintain daily contact with LPHA or OHA when assigned Contacts for tracing.

Key Accountability: Education

Duty Statements:
·         Provide Contacts with Quarantine procedures, and if appropriate, refer them to local testing locations according to protocol provided by OHA and/or LPHA;
·         Follow the OHA or LPHA script to inform Contacts about the importance of Quarantine and what to do if symptoms develop;

Approximate Percentage of time: 25%

Performance Standards:
·         Competence and familiarity with script.
·         Completion of contact tracing trainings within 1 week of hire.)

Key Accountability: Documentation

Duty Statements:
·         Collect and record initial assessment and symptom check information in the OHA ARIAS system;
·         Utilize the OHA ARIAS system as instructed for official purposes only
·         Contact LPHA or OHA case investigator immediately if a Contact reports symptoms consistent with COVID-19.

Approximate Percentage of time: 25%

Performance Standards:
·         Documentation is accurate, reliable and legible

Key Accountability: Referrals

Duty Statements:
·         If Contacts become symptomatic, refer to LPHA or OHA Case Investigator Team for additional information;
·         If needed, refer to 211, Aging and Disability Resource Center (ADRC), Department of Human Services (DHS) or CHS case management staff conducing social services and wraparound supports for community resources to support their Quarantine

Approximate Percentage of time: 25%

Performance Standards:
·         Number of referrals provided
·         Engagement with CHS staff meetings to ensure accurate and current knowledge of local resources available.

Use only the telephone, computer and electronic equipment provided by CHS

Expectations for all staff include:
·         Ability to work well with internal (coworkers, patients) and external (community partners) people is essential
·         Utilization of agency tools and resources to maximize efficiency is critical (Google calendars, online order requests, email lists, etc.)
·         Shall uphold the code of ethics in every interaction
·         Shall represent PH professionally by being prepared, arriving on time, being engaged in the activity, and communicating factual information
·         Must pass all site reviews
·         Take responsibility for requesting additional training needs immediately
·         Expected to keep workspace functional, sanitary & presentable for others to use
·         Attend monthly staff meetings and quarterly program meetings.
·         Maintain strict confidentiality of all patient information at all times.
·         Other duties as assigned.
  
Minimum Education Level Required
High School diploma required.  Access to reliable transportation

Minimum experience level required
Prior job related experience in health care field, or community health work preferred

Amount of supervision received by the employee
LPHA, OHA and CHS will provide guidance. Director supervision provided by CHS.

Analytical skill required
Employee will need to use training and best judgment

Level and budget volume of financial responsibility/accountability
None

Impact of actions carried by this position
Contact Tracers are instrumental to bending the curve of the COVID-19 outbreak.

Diversity and complexity of the supervision exercised
Not responsible for supervision of other employees or volunteers

Scope of the human resources impact of this position
NA

Level and Nature of internal contacts
Teamwork is expected amongst coworkers, with communication in-person, by phone and by email.

Level and Nature of external contacts
External contacts include all contacts provided by OHA or LPHA for tracing responsibilities.

Apply Now